Privacy policy
Effective Date: 14/04/2025
1. Introduction
Ressq ("we," "us," or "our") is committed to safeguarding the privacy of our users ("you" or "your"). This Privacy Policy explains how we collect, use, store, and disclose your information when you access or use our website, mobile applications, and other related services (collectively, the "Service"). By using our Service, you agree to the collection and use of your information as described in this policy. If you do not agree, please discontinue your use of our Service.
2. Information We Collect
We collect various types of information to provide and improve our Service. This includes:Personal Information: Information that can be used to identify you such as your name, email address, postal address, and payment details.
Usage Data: Information about how you interact with our Service, including pages visited, links clicked, and other actions.
Technical Information: Data collected automatically such as your IP address, browser type, operating system, and device information.
Cookies and Tracking Technologies: Small data files and similar technologies are used to personalise your experience, remember your preferences, and analyse usage patterns.
3. How We Use Your Information
We use your information for various purposes, including:
Providing and Personalising the Service: To deliver the features and functionality of Ressq, tailor the experience to your preferences, and communicate with you.
Processing Transactions: To manage and process payment information securely via Stripe.
Analytics and Improvement: To understand how users interact with our Service, improve our offerings, and develop new features. This includes the use of analytical tools such as Hotjar.
Backend Operations: To support the functionality of our platform using backend services like Firebase and our local database storage.Integration Purposes: To interface with third-party APIs (for example, the Gemini API) which enhance the Service's functionality.
Compliance and Security: To protect against unauthorised access, fraud, or other security issues, and to comply with legal obligations.
4. Third-Party Services and Integrations
Our Service uses third-party services and technologies that may collect and process your information as follows:Cookies: We use cookies to enhance your user experience. Your browser settings may allow you to manage or disable cookies; however, please be aware this may affect your use of the Service.
Firebase: We use Firebase for user authentication, real-time data management, and cloud storage. Information processed through Firebase is subject to Google’s privacy policies.
Local Database Storage: Critical data necessary for the operation of the Service is stored on our local servers, where we implement industry-standard security measures.
Gemini API: Our integration with the Gemini API supports various functionalities within the Service. Use of this API is subject to the API provider’s terms and conditions.
Stripe for Payment Processing: Payment transactions are handled securely by Stripe. When you make a payment, your information is transmitted and processed by Stripe in accordance with their privacy and security practices.
Hotjar: We use Hotjar to gather insights into user behaviour through session recordings, heatmaps, and surveys. Data collected is used solely to improve our Service and is subject to Hotjar’s privacy policies.
5. Data Security
We implement robust security measures designed to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include technical, administrative, and physical safeguards. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will take reasonable steps to securely delete or anonymise it.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:The right to access, update, or delete your personal data.The right to object to or restrict our processing of your information.The right to data portability.The right to withdraw consent at any time (where applicable).You may also manage your cookie preferences directly through your browser settings. To exercise your rights or for any privacy-related inquiries, please contact us using the information provided in Section 10.
8. International Data Transfers
Your information may be transferred to, stored, and processed in countries outside of your country of residence. These countries may have different data protection laws than your jurisdiction. By using our Service, you consent to the transfer of your information to these countries. We take measures to ensure that your information remains protected in accordance with this Privacy Policy.
9. Third-Party Links and Services
Our Service may contain links to external websites or services that are not operated by Ressq. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify you of any material changes by updating the "Effective Date" at the top of this policy and, when appropriate, through direct communication. Your continued use of the Service after any modifications indicates your acceptance of the revised Policy.
11. Contact Us
If you have questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:
Email: contact@getressq.com.